FAQ’s

Instances in stopped state continue to reserve dedicated system resources (RAM, SSD storage, IP aliases, vCPU) and therefore incur charges until the instance is cancelled. Please use the request cancellation button on the customer portal to cancel the instance.

It is a temporary authorization hold charged by your bank (not by us) in order to validate the provided card. This hold will automatically release based on your bank's policy, generally within a few days.

Check out the full list of Dekopon Stack pricing available on our pricing page.

At Dekopon Stack, we attempt to keep cloud pricing as consistent as possible globally. However, due to variation in regional costs (such as networking, hardware, labor, taxes, and fees), certain global data center locations may have different per hour and per month pricing for Dekopon Stack cloud services. Current data center location pricing is always available in the Control Panel.

All servers on your account are billed hourly up to the monthly rate cap. The hourly rate is determined by dividing the monthly rate by 672 hours (28 days). If your server is online for more than 672 hours in a calendar month, you will only be billed the monthly rate. Accumulated charges are invoiced to your account on the 1st of every month.

If you upgrade your instance to a larger plan, the instance will appear on separate invoice line items in the month you upgraded. Each line item will be billed at the hourly rate associated with the plan for the actual number of hours during that period of time. Because of this, you may be billed more than 672 hours in a month (specifically, up to the total hours in that particular month) where you made the upgrade.

See our full list of operating systems.

Yes, with the Custom ISO feature, you can upload your own bootable operating system image, mount it onto your instances and run through the setup process.

Yes, you can access the console for your virtual machine using the control panel.

Yes, we allow custom reverse DNS entries for your virtual machine IPs. You can update reverse dns information directly from your customer portal.

Subscribers may create snapshots of any active instance at any time. We understand the importance of creating backups of all critical files/content/configurations and encourage all dekoponstack.com subscribers to maintain current backups as part of organizational business continuity planning and execution. We also offer daily automated backups

Dekopon Stack is committed to transparent and secure handling of all personal data on our network. Our processes have gone through an extensive procedural and legal review to ensure we fully meet the requirements outlined in the EU General Data Protection Regulation (GDPR) legislation.

Dekopon acts as both a data controller and a data processor. Dekopon Stack is a data controller for customer information we collect to process payments and provide customer support. Dekopon Stack acts as a data processor when a customer uses our services to process personal data.

If GDPR applies to your organization and you need a DPA to satisfy GDPR requirements, Dekopon Stack will provide a DPA for eSignature. Please contact your account manager and/or request the customer support system here.